Q: What is the process for submitting an order?
A: It's simple. Create an account on our new website. This will save all your contact information and make placing orders online super easy. Shop the site and add items to your cart. When you're done shopping, click the check out button and your order will be electronically submitted to us. You will NOT be charged at this time. Just a heads up, Off-Road Innovation does have a $20 minimum parts order policy (not include shipping). Once we receive your order, we will verify everything is in stock and provide you with an order total including shipping and handling and sales tax (NY only). While we try to stock everything we sell, sometimes things are out of stock (hey, it happens), we will contact you with alternate options and provide an ETA on your original items. To finish things up, we will give you a quick phone call to review your order and safely get your payment information. We accept Visa, Mastercard and Discover cards over the phone for domestic orders and PayPal for international orders. Soon we will be adding a checkout feature for our repeat customers, making it easy to place an online order using a previous payment method, eliminating the need for a phone call. This and many other improvements will be added to the website over the next few months.
Q: I don’t see what I’m looking for, can you help?
A: Yes! Currently the website is showing only a small percentage of the parts & accessories that we have in stock. Currently we are working on adding chemicals, hardware, NOS parts, apparel, batteries and our vast selection of used parts to the website. So in the meantime, please fill out our online contact form and we will price out any items not shown on the site and provide you with pictures and detailed descriptions.
Q: Do you rent ATVs or motorcycles?
A: Sorry, we do not rent vehicles.
Q: Do you do New York State motorcycle inspections?
A: Sorry, we do not.
Q: Do you service Chinese machines?
A: Sorry, we do not service Chinese or un-branded machines.
Q: I need my machine serviced. Can I just drop it off?
A: No. Please contact us to make an appointment.
Q: I need my engine rebuilt. Can I just send it in?
A: No. Please contact us to go over your engine build and timeframe. We have a specific checklist that we follow, including proper engine preparation, shipping instructions and sending in a build deposit.